Returns & Refunds

We want you to be delighted with your order.

Due to the perishable nature of many of our products, we cannot accept returns of food items unless they are faulty, damaged, or you have received the wrong item.

For non-perishable items, you may request a return within 14 days of receiving your order. Items must be unused, in their original packaging and in a resaleable condition.

If your order arrives damaged or there is a problem with your delivery, please email kelly@peakandthepantry.co.uk within 48 hours of delivery, including your order number and photographs of the item and packaging where possible. This helps us resolve the issue quickly.

Once your return has been received and inspected, we will notify you if your refund has been approved. Approved refunds will be made to your original payment method.

Unless the item is faulty, damaged or supplied incorrectly, customers are responsible for the cost of returning non-perishable items.

If you have any questions, please get in touch at kelly@peakandthepantry.co.uk and we'll be happy to help.