Shipping policy

Shipping Policy

Processing Times
We aim to process and dispatch all orders within 1–2 working days. Orders are not processed on weekends or public holidays.

During busy periods, processing times may be slightly longer. If there is a significant delay, we will contact you using the details provided at checkout.

Delivery Times
Estimated delivery times are:

• Standard UK Delivery: 2–4 working days

• Express UK Delivery: 1–2 working days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and delivery location.

Perishable Goods
As some of our products are perishable, we take care to ensure they are packaged appropriately for transit.

It is the customer’s responsibility to ensure someone is available to receive the delivery where necessary. We are not responsible for deterioration of perishable goods due to missed deliveries or delays outside of our control.

Missed or Failed Deliveries
If a delivery attempt is unsuccessful, the courier may leave instructions for redelivery or collection.

We are not responsible for additional costs incurred due to missed deliveries.

Incorrect Address Details
Please ensure your delivery address is correct at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please contact us at kelly@peakandthepantry.co.uk.

We will investigate with the courier and keep you informed. Where appropriate, we will offer a replacement or refund.

Contact Us
If you have any questions about your delivery, please contact us at:

Email: kelly@peakandthepantry.co.uk
Phone: 07823 325 933