Privacy and Cookies
Below you can find our privacy policy, and information on the cookies used by the Peak And The Pantry website.
Updated: 22/05/2018
This Privacy policy applies to the Peak And The Pantry website and governs data collection and usage. By using www.peakandthepantry.co.uk website, you consent to the data practices outlined below.
Our commitment to data security
We have put in place several physical, electronic, and managerial safeguarding procedures to secure the information we collect online.
How and why we use your personal data
When you make a purchase through our website, we collect some personally identifiable information, such as your e-mail address, title, first and last name, company name (optional), billing address, delivery address, telephone numbers, date of your first order or the date your account was set up. We use this information to:
* to provide goods to you and enable our customer service to interact with you regarding orders and deliveries
* to verify your identity
* with your agreement, to contact you electronically about recipes, promotional offers, new products and Peak And The Pantry updates
* where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute)
* for crime and fraud prevention, detection and related purposes
Further to this specific customer information, the database will also hold records of a customer's shopping baskets and their orders (both successful and unsuccessful).
We do utilise the services of third-party provider software to provide services to you and that can involve the sharing of some of your information which may be hosted on third-party servers. A list of third-party services that we use are:
Google Analytics: to monitor website performance and users usage of it
Stripe– system for taking card payments online and over the telephone
Website hosting: Squarespace
Mail Chimp: Email campaigns and newsletters
DPD and Royal Mail: Delivery
Peak & The Pantry do not sell, lease or share its customer lists to third parties other than those specified above.
We have vetted the security of these services as being of good quality. We encourage you to read the privacy statements of these companies on their websites.
How do we protect your data
Peak And The Pantry is committed to keeping your personal data safe and secure, our customer database is hosted in a secure hosting environment. The database credentials are stored in a secure and encrypted environment.
Required information
To place an order with Peak And The Pantry, you must provide your name, billing address, phone number and email address, the billing address is required for online payments to be processed. Your phone number and email address are required to be able to make contact in the event of any changes to your order or delivery.
What are your rights?
Peak And The Pantry does not use or disclose any personal information without your explicit consent. You may, at any time, request to see the information we are holding of yours and you have the right to have the data deleted on request. To contact us regarding your personal data please use our online form or call the office on 07823 325 933. If you call, we will need to identify you and may need to ask for an email address or other personal identifier.
Keeping in touch
For our ‘customers', we use your personal data for certain legitimate business purposes, for example we may ask for your name and email, to tell you about new products and services and to send you marketing communication and offers on our website.
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you set your account up, we will ask you if you want to receive this type of marketing information.
Peak And The Pantry will not share your details with anyone outside of Peak And The Pantry.
If you decide you no longer want to receive emails from us, you can unsubscribe using the option at the bottom of each email communication we send to you or you can also contact us by email: Peak And The Pantry, telephone: 07823 325 933 or in writing to:
Peak & The Pantry
Unit 90407, PO Box 6945, London, W1A 6US
We will not hold your details for longer than legally required.
Do you keep my credit/debit cards on file
We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your card details online, the transaction is processed via our payment processer and no payment details are recorded by us.
When you place an order with us over the telephone, your credit/debit card details are processed and entered directly into our world pay system and there is no record of your financial details retained by our organisation.
How Long do we keep your details on file
We hold your details on file for as long as legally required.
What can you do to help protect your data
Peak And The Pantry will never ask you to send your bank details or credit card detail via an email. If you receive an email claiming to be from Peak And The Pantry and requesting any of your personal data, please do not respond.
If you are logged into your Peak And The Pantry account in a public place, please ensure you log out and keep your passwords private.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Visitor data
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
Form block submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with for storage and with Zapier for data porting.
Website visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
Customer accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders (for example, your shirt size)
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Abandoned cart emails
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
You enter your email address at checkout, or are logged into your customer account.
You add a product which is in stock to your shopping cart.
You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.